Cancellation & Return/Refund Policy

At Shubhapallaba, we strive to ensure a seamless shopping experience. Our Cancellation and Refund Policy outlines the guidelines for cancelling orders and processing refunds. Please read this policy carefully before making a purchase.

1. Cancellation Policy

1.1 Cancellation by Customer

  • Before Shipment: You may cancel your order before it has been dispatched by contacting our customer support team at [insert contact email/phone number] or through your account on https://store.shubhapallaba.in. Once the cancellation is confirmed, a full refund will be processed within [5-7 business days] to your original payment method.
  • After Shipment: Once the order has been dispatched, cancellation may not be possible. However, you can initiate a return as per our Return Policy (see below).

1.2 Cancellation by Shubhapallaba

We reserve the right to cancel an order due to reasons such as unavailability of stock, pricing errors, or issues with payment verification. In such cases, you will be notified promptly, and a full refund will be issued within [5-7 business days] to your original payment method.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds are applicable under the following conditions:

  • The product is damaged, defective, or not as described upon delivery.
  • The wrong item was delivered.
  • The order was cancelled before dispatch as per the cancellation policy.

2.2 Non-Refundable Items

The following items are non-refundable unless they are damaged, defective, or incorrect:

  • Customized or personalized products.
  • Items marked as non-returnable on the product page (e.g., perishable goods, intimate apparel, etc.).
  • Products damaged due to misuse or improper handling by the customer.

2.3 Return Process

To initiate a refund, please follow these steps:

  1. Contact our customer support team at [insert contact email/phone number] within [7/14/30 days] of receiving your order, providing your order number and details of the issue.
  2. Our team will provide instructions for returning the product, if applicable.
  3. Return the product in its original condition, with all packaging, tags, and accessories intact.
  4. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

2.4 Refund Processing

  • Approved refunds will be processed within [5-7 business days] from the date we receive the returned product.
  • Refunds will be credited to your original payment method. Please note that bank processing times may vary, and it may take an additional [3-5 business days] for the refund to reflect in your account.
  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).

2.5 Damaged or Defective Products

If you receive a damaged or defective product, please notify us within [48 hours/7 days] of delivery with photos of the item and packaging. We will arrange for a replacement or issue a full refund, including any shipping costs, upon verification.

3. Contact Us

For any questions or assistance regarding cancellations or refunds, please reach out to our customerទ

System: customer support team:

We aim to resolve your concerns promptly and ensure your satisfaction.

4. Policy Updates

Shubhapallaba reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. The updated policy will be effective as soon as it is posted on https://store.shubhapallaba.in.